Frequently Asked Questions
What documents are required to send a shipment?
Shipping a shipment usually requires:
- Air Waybill (AWB) or Consignment Note (CMR)
- Invoice / commercial invoice
- Certificates and permits (if the goods belong to special categories)
- Customs declaration for international shipments
- Documents confirming the ownership of the cargo
If the shipment requires special documents (dangerous goods, chemicals, valuable goods), our specialists will prepare a complete package for your case.
How do I calculate the cost of transportation?
The price depends on several factors:
- Type of cargo and its characteristics (weight, volume, dimensions)
- Route and distance
- Type of transportation (air, road, rail, sea)
- Urgency of delivery
- Additional services (packing, insurance, paperwork)
For a precise calculation, send us the parameters of the shipment and we will prepare a customized quote.
How long does it take for delivery?
The time depends on the route, mode of transportation and selected delivery format (express / standard).
We’ll find the best option for your application while maintaining a balance between speed and cost.
How do you pack a shipment correctly?
We recommend:
- Use sturdy boxes or wooden crates
- Securely lock the load inside the packaging
- Use labeling: “Fragile”, “Top”, “Keep away from moisture”, etc.
If necessary, our staff can help you select materials and prepare packaging.
What to do if the shipment is damaged or lost?
If there’s a problem:
- Notify your manager immediately
- Provide a photo and description of the damage
Each case is handled on an individual basis and we help with insurance settlement.
What shipments are prohibited from being shipped?
Forbidden to send:
- Explosives
- Weapons
- Narcotic substances
- Live animals without permits
- Radioactive and highly toxic materials
When in doubt, be sure to check with us – we’ll advise you.